Postage and Packing
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Postage for printed charts:
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| UK |
£1.00 |
| Europe |
£1.50 |
| US/ Canada/ Australia |
£3.00 |
| Rest of World |
Contact Us
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Other Information
If you are thinking about purchasing one of our download charts, you may want to read the following information. If you have any other queries than the common ones listed, please contact us for assistance. _______________________________________________________________________
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How do I buy a chart?
Simply choose the charts you would like to buy and click on the 'add to cart' button provided to add them to your shopping basket. When you are ready to check out, you will be asked to log in or register your details. You will then be asked to confirm your order and directed to the secure PayPal payment site to complete your order.
Once you have completed your order you will receive a confirmation email providing the details required to access and download your chosen charts. Registration is only required the first time you purchase a chart from us, subsequent orders will then be even quicker.
I live outside of the UK, can I still purchase your charts?
Yes! We can accept orders from anywhere in the world via PayPal's secure payment system. It doesn't matter where in the world you are, your charts will be made available for you to view, download and print just the same. Our charts are priced in British Pounds Sterling (GBP), if you would like to see how much a chart costs in another currency, please click on the flag of your home country to convert all prices to your currency.
Do I need a PayPal account to purchase charts from you?
Absolutely not! You don't need a PayPal account to shop with us, just a valid credit or debit card to use with the PayPal secure payments system. However, if you do have a PayPal account, it will make it slightly quicker to check out.
In what format are the charts provided?
We provide charts as PDF files in order to make them universally acceptable. A PDF (Portable Document Format) is an electronic document that can be read with the free to install Adobe Acrobat Reader program. If you don't already have the Adobe Acrobat Reader software, you can obtain it from here right now.
How do I access my charts once I have purchased them?
Once payment has been confirmed you will be sent an email confirming your order containing the link to instantly access and download your chart. You can save your chart to your computer to view and print at your leisure. If you experience any problems accessing your file, please contact us at: support@crossstitcharts.co.uk for assistance.
How do I know that the chart quality will good enough to view and work from?
We have tried and tested many different ways to make our charts available in an easy to use format, small enough to download, yet of a high enough quality to print and work from. You can assess the quality of our charts for yourself, by downloading our free chart before you buy.
I am new to Crossstitch, how will I know if a design will be suitable for me?
Each design is rated according to the skill level required to stitch it.
'Easy' has no or very few fractional or special stitches.
'Medium' has a moderate amount of fractional or special stitches.
'Experienced' or 'Advanced' makes more complicated use of fractional or special stitches throughout the design for maximum detail. Beginners wanting to tackle more advanced designs can download our own illustrated stitch tutorial which will teach the stitches required in our designs.
Can I try a sample of your charts?
Yes, simply download our sample free chart, located on the bottom of our home page.
This design features some fractional and backstitches and is rated at an easy to medium level although it should be within the skill level of a beginner with the use of our stitch tutorial.
Do you offer any information about thread quantites
The Pattern information for each chart offers a guide to the minimum amount of thread you would be expected to use. However, this guide doesn't account for individual stitching tension, neatness and wastage from colour changes. We recommend allowing approximately 20-30% extra for such wastage depending on your stitching style.
Do you provide any stitch instructions with your charts?
To keep files sizes down, we provide separate basic information in our stitch tutorial which can be downloaded here. Additional information applicable to each specific design will be provided in the pdf file.
Your charts are stitched in Anchor thread, can you provide the relevant DMC conversion?
We don't provide conversions for each individual chart, however, you can download an Anchor DMC conversion sheet from here.
What is included with the Charts you provide?
All charts are laid out over 1 or more A4 pages to suit the majority of domestic printers, with a separate key and pattern information page containing a guide to the approx quantities of threads used. The charts are mostly black and white symbol charts although there are still some full colour, over laid with black symbols. These are being phased out by request in favour of the black and white symbol charts.
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